Impartiality policy

VERIFIT understands the potential influence that can be exerted on its staff when carrying out VVC functions and works to solve this issue entirely. Therefore, the following aspects are considered:

1. VERIFIT carries out its activities in an independent, transparent, reliable and non-discriminatory manner;

2. Through conflict-of-interest management, potential threats for its impartiality are identified and respective mitigation measures are defined;

3. An independent committee was established to safeguard the impartiality of VERIFIT management system, whose members are all external to VERIFIT;

4. VERIFIT ensures in its activities that it is not involved in any commercial, financial or other process that could influence its independent judgment or risk the confidence of any decision made.

Conflict of Interest Management:

We conduct conformity assessments using established procedures and qualified personnel, which ensures that they are objective and evidence-based. The staff involved in the evaluation follow our Code of Conduct and, for each specific activity, each team member signs a statement confirming that they have no conflict of interest that compromises their impartiality in that activity.

Complaints, Disputes or Appeals

The Verifit P-03_Complaints, Disputes, and Appeals procedure describes the process for formalizing and handling complaints, disputes, and appeals from clients undergoing or already evaluated, or from other interested parties.

Our Certification Director, Mr. Sergio Cruz, sergio@verifit.com.br, is responsible for conducting the process.

P-03_rev-03_Complaints, Disputes and Appeals (Verifit Ltda – for UNFCCC accreditation)

P-03_rev 04_Complaints and Appeals (Verifit SAS – for ONAC ISO/IEC 17029 accreditation)

P-03_rev 03_Reclamações e Apelações (Verifit Ltda – for INMETRO ISO/IEC 17029 accreditation)